Help Center

Shipping destinations:
We ship both locally and worldwide.
Shipping times:

Local orders (Within Australia) are dispatched within 2 business days. We use Australia Post for all packages. Delivery times are subject to Australia Post delivery times. 
International orders take up to 14 business days to be delivered (This is due to COVID-19 restrictions on International cargo flights)
Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:
All Orders within Australia are $6.99 for Standard Delivery and $11.99 for Express Delivery International Orders will be depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. Note that additional exchange fee may apply if your currency is other than AUS dollars.

We also accept Afterpay and Sezzle! 

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 14-days Return & Exchange Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email hello@upmovement.co with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days. 

Our support team is always happy to guide you at any step! For any questions or queries, simply email hello@upmovement.co

Good question!

The truth is, we exist solely to help our social cause. While we are set up as a for-profit business, we aren't taking any of the profits ourselves. 

Currently, our workers are volunteers. We retain enough money to keep the lights on, but everything else is donated away. 

We are looking for other income streams for our business - including grants. 

Donations are available here - https://donorbox.org/upmovement 

Yes there are! This is very important. Make sure to check the size before ordering a pair of socks.

Some designs only have one size, whereas some others have two different sizes. 

Our two adult sizes are: 
35 - 40 EUR (2-8 AUS)
41 - 46 EUR (8-11 AUS)

Each product has its size in the description. Please read before purchasing!

We have different giving partners that help us fulfil our social cause. 

We currently are partnering with A Leg To Stand On (ALTSO), with 100% of our donations going towards their efforts in Cambodia. 

You can check out ALTSO here: www.altso.org

All customers of UPmovement will receive an impact report throughout the year, showing exactly how and where their money was spent. 

Our mailing address is: 
UPmovement Pty Ltd
495 The Boulevard, Ivanhoe East. 3079

Our customer service email is: 
hello@upmovement.co